Terms and Conditions

BINDING EFFECT
This is a binding agreement between you and Metabole (Pty) Ltd (”us”, ”we”, ”Company”). By using the Internet site located at https://metabolewellness.com (the ”Site”), you agree to abide by these Terms of Use. If at any time you find these Terms of Use unacceptable, you must immediately leave the Site and cease all use of it.

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

​Metabole (Pty) Ltd is a registered naturopathic practice in the health and wellness industry. We specialise in the production and selling of 100% natural nutritional supplements. Apart from our nutritional supplements, we have an in-house registered naturopath (Dr Charl du Randt - CEO & co-founder of Metabole (Pty) Ltd) who practices as a health advisor. In addition, we offer natural and nutritional therapy, and lifestyle planning services.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 2-3 business days. Orders are not shipped or delivered on weekends and/or public holidays. Delivery will be confirmed by means of email. Kindly click here for a detailed description of our delivery policy.

RETURN & REFUND POLICY

The provision of goods and services by Metabole (Pty) Ltd is subject to availability. In cases of unavailability, Metabole (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.​ Kindly click here for a full description of our Return & Refund policy.

PRIVACY POLICY
Metabole (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/attachment.php?aa_id=3569. Kindly click here for a detailed description of our Privacy Policy.

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Metabole (Pty) Ltd bank account, the details of which will be provided on request.

CARD ACQUIRING AND SECURITY​

Card transactions will be acquired for Metabole (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.​

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Metabole (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more details on PayGate refer to www.paygate.co.za.​

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).​

RESPONSIBILITY

Metabole (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.​

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Metabole (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O. Box 437, Riversdal, 6670.

VARIATION

Metabole (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

This website is run by Metabole (Pty) Ltd based in South Africa, trading as "Metabole"/"Metabole Wellness".
Registration number: 1999/028401/07
Director(s)/Owner(s): Charl du Randt. Malinda du Randt.

METABOLE (PTY) LTD CONTACT DETAILS

Physical address: Meek Farm, Ladismith Road, VanWyksdorp , Western Cape, Republic of South Africa.

Email: metaboleadmin@metabole.com

Telephone: 028 551 2539 | Alternative: 087 809 0229/ 082 378 1014/ 084 515 3180


ADDITIONAL TERMS & CONDITIONS

Minimum age
You must be at least 18 years old to access and participate on this site. You guarantee and warrant you are at least 18 years old and are able to enter into this Agreement from a legal perspective.

Membership
You have the option, but not obligation, to sign up and receive paid, premium content from this website. Should you do so, you are agreeing to receive further emails from us of a commercial nature.

Email communications
When you contact us, you expressly consent and agree to receive email responses from us. These email communications may be commercial or non-commercial in nature. Non-commercial emails may include, but are not limited to, administrative issues and announcements of changes to these Terms, the Privacy Policy or other site documentation.

User content
By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content (”User Content”) to the site, you are granting Metabole (Pty) Ltd, its affiliates, officers, directors, employees, consultants, agents, and representatives a permanent, non-exclusive license to use User Content in connection with the operation of the Internet businesses of Company, its affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that Metabole (Pty) Ltd may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the site, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.

Compliance with intellectual property laws
When accessing the site, you agree to respect the intellectual property rights of others. Your use of the site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, ”Content”) in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID. The burden of proving that any Content does not violate any laws or third party rights rests solely with you. All Digital Millennium Copyright Act matters are processed pursuant to our DMCA Policy.

Inappropriate content
You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libelous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; (c) advertises or otherwise solicits funds or is a solicitation for goods or services; or (d) provides medical advice to other users. Metabole (Pty) Ltd reserves the right to terminate your receipt, transmission, or other distribution of any such material using the site, and, if applicable, to delete any such material from its servers. Metabole (Pty) Ltd intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms or of any applicable laws.

Affiliated sites

We only promote products from other manufacturers that strictly meet the Metabole standard. This means that whatever you find on our website is 100% safe for you and your family, and it contains NO artificial ingredients.

If you purchase any products through the links we provide (whether on our website or through emails) we will earn a small commission. You will pay the same price for the products whether you purchase through our links or not. 

We have done all the hard work for you by extensively researching the best of the best out there. We value the trust you put in us and will never violate it. Whatever we offer (whether our own product range or products from other providers) complies with the highest standards and with your personal wellness in mind.

We have no control over and no liability for any third party websites or materials. We work with a number of partners whose Internet sites may be linked with the Site. Because we have no control over the content and performance of these partner and affiliate sites, we make no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that we make no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third party content.

Prohibited uses
We impose certain restrictions on your permissible use of the Site. You are prohibited from violating or attempting to violate any security features of the Site, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site, overloading, ”flooding,” ”spamming,” ”mail bombing,” ”crashing” or instituting a ”DDOS” attack on the Site; (d) using the Site to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Site; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by us in providing the Site. Any violation of system or network security may subject you to civil and/or criminal liability.

Indemnity
You agree to indemnify us for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. We will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

Copyright
All contents of Site or Service are: Copyright © 2018 Metabole Wellness

Severability/waiver
If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

No lisense
Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by us or by any third party.

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