Delivery Policy

Thank you for visiting and shopping at Metabole Wellness. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC DELIVERY POLICY
Shipment processing time. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. 
Delivery delays can occasionally occur.

Shipment to P.O. boxes or Residential/Business addresses
Metabole Wellness ships to any address within the Republic of South Africa.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number(s) will be active within 24 hours.

Customs, Duties and Taxes
Metabole Wellness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Metabole (Pty) Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL DELIVERY POLICY
We currently do not ship outside of the Republic of South Africa.

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